Adding SOPs to the help center

This article is for all members. For all standard operating procedures (SOPs), kindly create a how-to article in our help center so that we can easily transfer knowledge to other team members.

1. Go to Wix dashboard > Movers and Shakers > Blog > Posts

2. Select "Create New Post" to add a new entry, or you may search the title keyword and edit a post to update its content.

3. In the blog editor page, go to "Settings" and make sure that the configurations don't allow Google to show this blog page in search results. Also check that the featured image and commenting are disabled.

4. Assign "Help" as the blog category. If a secondary category applies, select it as well.

5. Optional to use "Tags".

6. When correct settings are applied, you may start writing the content of the SOP.

   1. In the introduction paragraph, always mention who and what this article is for.

   2. Make sure the formatting is clear. Summarize thoughts in a concise manner. Use bullets/numbered items to organize content.

   3. If there are multiple topics you'll need to cover, you can use "Expandable Lists". We also recommend recording your screen to show how the steps are done and then embed the video on the blog article.

   4. Add the "BACK TO HELP CENTER HOME" button at the end of every SOP article.

7. Once published, edit the Help Center Table of Content and add the new SOP to the appropriate list. Update.

Watch the video below for an example.

BACK TO HELP CENTER HOME