Sending/scheduling mass campaign (mass SMS and mass email) in Zoho CRM

Student support specialist sends out announcements and surveys through email or SMS. Watch these videos to know how to set up and schedule email and SMS blasts.

Before you start the database segmentation, please:

• Make sure no student in the database has the first name "Unknown". If so, kindly change it to "there".

• All students with mobile numbers should be formatted this way: +1XXXXXXXXXX

• Mass email daily limit is 500 messages only.

• In 2024, we no longer schedule SMS when we run campaigns. Prone to failed deliveries.

1. Set up email campaign first

2. Set up SMS campaign next

3. Investigate reason for failed SMS deliveries

4. Re-send failed campaign SMS

5. Send summary report one week after campaign start

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